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A conclusion of the contract

Based on the request, we will send you a calculation with the prices of textiles and printing. The calculation includes the exact specification of the textile, the number of pieces of textile and basic data on printing. These data are binding after approval, their confirmation by the buyer agrees with the implementation of the contract. Requests that are not listed in the calculation are not covered by any complaints.

Payment Terms

After approving the order, we send an advance invoice. Only after payment of the invoice (for textiles or total amounts – according to negotiations) the order is included in production. Unless otherwise agreed.

The client shall pay the contractor the price for the execution of the work on the basis of a proper tax document sent or otherwise delivered (hereinafter referred to as the invoice). The invoice is payable by the customer in the period from the date of issue to the last due date. The length of the invoice due date is determined by the number of days from the date of its issuance, agreed between the contracting parties in the work contract. The price is stated without the relevant VAT rate. The Contractor is entitled to add VAT to this price in the amount stipulated by law. The day of payment of the invoice is considered to be the day when the relevant amount is credited to the contractor’s account.

Ownership of the goods passes to the customer only after payment of the full purchase price and any related costs.

Materials for printing

CRYSTAL PRODUCTIONS is not liable for incorrectly delivered graphics, but is obliged to point out the poor quality of the supplied documents. We prefer templates for printing in vectors (curves). In the case of raster templates, we require a resolution of 300 dpi at a size of 1: 1. You can find more information on our website www.merchandisefactory.eu always in SPECIFICATIONS section.

If you require exact adherence to the print colour, send the PANTONE numbers to the Solid Coated swatch, otherwise we will use the closest colour according to the original for printing. Send a preview when a specific print location is requested. If you require printing effects or have specific requirements for the nature of the print, let us know. When using your own textile, inform us about any atypical material composition and the number of pieces from the size.


We send illustrative previews for proofreading for approval. They list the sizes and locations of the print and, if they are specified by the client, the PANTONE colours used according to the Solid Coated swatch. These data are binding. Upon request, we will send a photo of the first print. The approval of the proofreading is authoritative and binding for the final form of the contract.


We are not responsible for any copyright infringement during reproduction of the supplied templates.


During printing, due to unpredictable and uncontrollable circumstances, the textile can be degraded by a maximum of 3%. If you require the exact numbers of textiles, it is necessary to take this tolerance into account and add an additional 3% of textiles. In case of scrap, we do not replace the destroyed textile, but deduct it from the total price. When delivering your own textile, it is necessary to take into account the tolerance of possible accidental deterioration during printing and order an additional 3% of textile.


Standard delivery times are 10-14 days. For large-volume orders with an exact delivery date (festivals, complex orders), we will agree with you well in advance on the date of delivery of the graphics and ordering of the material. This deadline is binding and must be met so that there is no time lag and no threat to successive contracts. For custom-made textiles and other specific orders, we will also set a date by mutual agreement.

Delivery times and other deadlines related to the delivery date of the goods are not binding, unless expressly agreed otherwise. If you require an exact delivery date, please inform us, we will confirm the date according to the given options.


The ordered goods can be sent by forwarding, picked up in person, or after agreement we can bring the goods to the place in person. The ordered goods will be delivered to the delivery address specified in the order. Upon written request, the goods can be sent to another destination. Deliveries of goods are made by the selected courier; transport costs are paid by the buyer. Damage to the goods, possible losses and the time of delivery of the goods passes to the contractual courier at the time of receipt of the goods.


When detecting defects in the delivered goods, we require notification, their specifications and any photo documentation. The reason for the complaint will not be recognized if the customer has been acquainted with the printing risk of problem graphics, or if the graphics procedures are not followed. If the goods were delivered more than 7 days ago, the complaint will not be accepted. This does not apply to hidden defects. Minor variations in the sizes and colours of textiles listed in the catalogues on the Internet are not a reason for claiming due to a defect in the goods. Minor deviations from full-colour raster templates cannot be a reason for a complaint due to the technology used.

Upon acceptance of the complaint, the order will be repaired upon agreement, a replacement delivery will be made or the payment will be refunded. The cost of transport when returning the goods is paid by the seller, if the reason is a defective delivery.

Textile care

In order for the textile and print to last as long as possible, it is necessary to take care of it properly. You can find more about how to take care of textiles properly, including information on how to choose the right textile size HERE.

Reorder goods

When re-ordering textiles, we do not count on preparation for printing and films again.

Media coverage

If you do not agree with the publication of your order in the form of a reference to our services, please inform us.